> ## Documentation Index
> Fetch the complete documentation index at: https://docs.intavia.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sub-Processors

> A list of third-party sub-processors that Intavia uses to provide its services, including their purpose and location.

export const version_0 = "v1.0"

export const effectiveDate_0 = "January 1, 2025"

export const lastUpdated_0 = "January 1, 2025"

<div className="mt-3 mb-6 pb-6 border-b border-gray-200">
  <div className="flex flex-wrap gap-x-6 gap-y-2 text-sm text-gray-600">
    <div className="flex items-center gap-2">
      <span className="text-gray-500">Version:</span>

      <span className="font-medium text-gray-700">
        {version_0}
      </span>
    </div>

    <div className="flex items-center gap-2">
      <span className="text-gray-500">Effective:</span>

      <span className="font-medium text-gray-700">
        {effectiveDate_0}
      </span>
    </div>

    <div className="flex items-center gap-2">
      <span className="text-gray-500">Last Updated:</span>

      <span className="font-medium text-gray-700">
        {lastUpdated_0}
      </span>
    </div>
  </div>
</div>

<div className="my-6 rounded-lg border border-purple-200 bg-purple-50 px-4 py-3">
  <div className="text-sm text-purple-900">
    This document is incorporated by reference into all Order Forms and governs
    your use of Intavia services.
  </div>
</div>

This page lists the third-party service providers ("Sub-Processors") that **Intavia LTD** engages to support the delivery of our AI receptionist services.

A Sub-Processor is a third party that processes **Customer Data** on our behalf in connection with providing the Services.

This list does **not** include vendors who only process Intavia’s own business data or website visitor data.

For more information, please refer to our Data Processing Addendum (DPA):\
[Data Processing Agreement (DPA)](/legal/dpa)

***

## What is a Sub-Processor?

A Sub-Processor is a third-party company contracted by Intavia LTD that processes **Customer Data** (as defined in our DPA) in order to help us provide core features of the AI receptionist platform, including:

* telephony connectivity
* voice processing
* call audio/transcript handling
* infrastructure hosting
* monitoring and diagnostics

We require all Sub-Processors to enter into data protection agreements with us and maintain appropriate security and confidentiality protections.

Sub-Processors listed here **do not** process your data for their own purposes.

***

# Current Sub-Processors

Below is the current list of Sub-Processors, including their function and primary data processing region.

***

### 1. Amazon Web Services (AWS)

**Role:** Cloud hosting, storage, compute, networking\
**Purpose:** Hosting of Intavia’s infrastructure and application environment\
**Region:** EU – London\
**Data processed:** Customer Data stored or processed in our platform (metadata, logs, configuration data)

***

### 2. Sentry (Functional Software, Inc.)

**Role:** Application error monitoring & diagnostics\
**Purpose:** Detect, troubleshoot and fix software errors\
**Region:** EU\
**Data processed:** Application metadata, error traces, non-sensitive diagnostic data

***

### 3. Datadog

**Role:** Performance monitoring & log aggregation\
**Purpose:** System observability, performance metrics, operational diagnostics\
**Region:** EU\
**Data processed:** Application logs, technical metadata

***

### 4. Twilio

**Role:** Telephony connectivity (phone numbers, inbound/outbound calls, SIP, routing)\
**Purpose:** Provide phone number provisioning, call routing and real-time telephony infrastructure\
**Region:** Varies depending on Customer’s phone number and routing configuration\
**Data processed:** Telephony metadata (caller ID, timestamps, routing events)

***

### 5. ElevenLabs

**Role:** Voice processing (TTS/STT); storage of call audio & transcripts\
**Purpose:** Generate AI voice responses, handle speech recognition and store call audio/transcripts\
**Region:** United States\
**Data processed:** Call audio, transcripts, timing metadata

***

# How we notify customers of changes

We may update this list from time to time as we add or replace Sub-Processors.\
For material changes, we will notify customers via:

* Dashboard notification, **or**
* Email to the account owner
* Updated Sub-Processor page with version and date

The current version is always available at:\
our [Sub-Processors page](/legal/subprocessors).

***

# Customer right to object

If you reasonably believe that a new Sub-Processor presents a material data protection risk, you may submit an objection (per the DPA) by contacting:

**Email:** [loic@intavia.ai](mailto:loic@intavia.ai)

We will work with you in good faith to address objections. If no resolution is possible, you may terminate the affected services in accordance with our DPA.

***

# Historical versions

You may request previous versions of this Sub-Processor list by contacting us.\
Version history will be maintained internally.

***

# Contact us

Email: **[loic@intavia.ai](mailto:loic@intavia.ai)**\
Controller: **Intavia LTD**\
Registered address: Charilaou Xyloforou 13, Agios Athanasios, 4103, Limassol, Cyprus