This page lists the third-party service providers (“Sub-Processors”) that Intavia LTD engages to support the delivery of our AI receptionist services. A Sub-Processor is a third party that processes Customer Data on our behalf in connection with providing the Services. This list does not include vendors who only process Intavia’s own business data or website visitor data. For more information, please refer to our Data Processing Addendum (DPA):
Data Processing Agreement (DPA)

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What is a Sub-Processor?

A Sub-Processor is a third-party company contracted by Intavia LTD that processes Customer Data (as defined in our DPA) in order to help us provide core features of the AI receptionist platform, including:

• telephony connectivity
• voice processing
• call audio/transcript handling
• infrastructure hosting
• monitoring and diagnostics

We require all Sub-Processors to enter into data protection agreements with us and maintain appropriate security and confidentiality protections. Sub-Processors listed here do not process your data for their own purposes.

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Current Sub-Processors

Below is the current list of Sub-Processors, including their function and primary data processing region.

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1. Amazon Web Services (AWS)

Role: Cloud hosting, storage, compute, networking
Purpose: Hosting of Intavia’s infrastructure and application environment
Region: EU – London
Data processed: Customer Data stored or processed in our platform (metadata, logs, configuration data)

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2. Sentry (Functional Software, Inc.)

Role: Application error monitoring & diagnostics
Purpose: Detect, troubleshoot and fix software errors
Region: EU
Data processed: Application metadata, error traces, non-sensitive diagnostic data

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3. Datadog

Role: Performance monitoring & log aggregation
Purpose: System observability, performance metrics, operational diagnostics
Region: EU
Data processed: Application logs, technical metadata

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4. Twilio

Role: Telephony connectivity (phone numbers, inbound/outbound calls, SIP, routing)
Purpose: Provide phone number provisioning, call routing and real-time telephony infrastructure
Region: Varies depending on Customer’s phone number and routing configuration
Data processed: Telephony metadata (caller ID, timestamps, routing events)

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5. ElevenLabs

Role: Voice processing (TTS/STT); storage of call audio & transcripts
Purpose: Generate AI voice responses, handle speech recognition and store call audio/transcripts
Region: United States
Data processed: Call audio, transcripts, timing metadata

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How we notify customers of changes

We may update this list from time to time as we add or replace Sub-Processors.
For material changes, we will notify customers via:

• Dashboard notification, or
• Email to the account owner
• Updated Sub-Processor page with version and date

The current version is always available at:
our Sub-Processors page.

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Customer right to object

If you reasonably believe that a new Sub-Processor presents a material data protection risk, you may submit an objection (per the DPA) by contacting: Email: loic@intavia.ai We will work with you in good faith to address objections. If no resolution is possible, you may terminate the affected services in accordance with our DPA.

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Historical versions

You may request previous versions of this Sub-Processor list by contacting us.
Version history will be maintained internally.

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Contact us

Email: loic@intavia.ai
Controller: Intavia LTD
Registered address: Charilaou Xyloforou 13, Agios Athanasios, 4103, Limassol, Cyprus